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Frequently Asked Questions

Everything you need to know about shopping with Jinny Beauty Supply

What is the standard shipping timeframe for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected shipping method at checkout.

Do you offer professional discounts for salon owners and stylists?

Yes, we provide exclusive pricing for licensed beauty professionals. Please register for a professional account and upload your credentials to access wholesale rates.

What is your return policy for hair and beauty products?

For hygiene and safety reasons, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Hair extensions and wigs are final sale if the security seal is broken.

Are the products sold on Jinny Beauty Supply authentic?

Absolutely. We source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic and high-quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer buy-now-pay-later options through our integrated partners.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.